Frequently asked questions
Is the 48-hour deadline real?
Yes, and it is written into the terms of sale. It runs from the moment you submit your brief, not from your payment, because we cannot start without your information. If we are late, you get the first month free on a subscription, or €100 off a Site for life.
Who writes the text?
We do. You give us your notes, your services, your prices and your opening hours, in whatever shape they are in. We turn that into pages written for your customers, and you validate every word before the site goes live.
In which language will my site be written?
In yours. We deliver sites in English, French, German, Italian, Spanish and Portuguese. You read the copy and approve it before publication, so nothing goes live that does not sound like you.
Do I need to be a business?
Yes. Studio Lebrun sells to businesses only: companies, sole traders, freelancers, professional practices and associations. The order form asks for your company number, and for an EU VAT number if you have one.
What about VAT?
Prices exclude VAT. Studio Lebrun is a French business under the VAT exemption scheme of Article 293 B of the French tax code, so no French VAT is charged. If you are a business established in another EU member state, the reverse charge applies and you account for VAT in your own country (Articles 44 and 196 of Directive 2006/112/EC). Outside the EU, no EU VAT applies.
What happens if I stop the subscription?
You keep your domain name, and your texts, images and contacts are handed back to you free of charge. You can also buy the site out at any moment, with the last twelve months paid deducted. You are never locked in.
Is the domain name included?
Yes. On a subscription it is included for as long as the subscription runs. On a Site for life it is included for two years, then renewed at cost. If you already own a domain, tell us and we will connect it.
Can I get an online shop?
Yes, from €2,390, quoted case by case, built on Shopify. Tell us what you sell and how many products, and you get a written quote within 24 working hours.
Who looks after my site once it is live, and how do I ask for a change?
The same person who designed it. After your brief, one call to understand your business; from then on, a WhatsApp message or an email is enough to ask for a change, done within 48 working hours. With the subscription, one change per quarter is included; with the Site for life, count €15 per change or the €9 a month Updates add-on.